Shipping policy

Shipping Policy

Effective Date: May 10, 2026

Thank you for shopping with Layla J. We appreciate your support of our women-run, family-owned boutique.

Please review our shipping policy carefully before placing an order.


Processing Times

Orders are typically processed within 2–7 business days unless otherwise stated.

Please note:

  • Processing times do not include weekends or holidays
  • During launches, sales, holidays, or high-volume periods, processing times may be extended
  • Handmade or limited-availability items may require additional preparation time

Once your order has been processed, you will receive tracking information via email.


Shipping Times

Estimated shipping times are provided as a guideline only and are not guaranteed.

Actual delivery times may vary due to:

  • Carrier delays
  • Weather conditions
  • Holidays
  • Customs processing
  • High shipping volume
  • Incorrect shipping information provided by the customer

Layla J is not responsible for shipping delays once an order has been transferred to the carrier.


Incorrect Addresses

Customers are responsible for ensuring all shipping information is accurate before placing an order.

If an incorrect or incomplete address is provided:

  • We are not responsible for lost packages
  • Returned packages may require additional shipping fees for reshipment
  • Orders returned to sender due to address errors are not eligible for refunds

Please contact us immediately at laylajllc@outlook.com if you notice an address error after placing your order.


Lost, Stolen, or Delayed Packages

Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

Layla J is not responsible for:

  • Lost packages
  • Stolen packages
  • Carrier delivery errors
  • Delivery delays outside our control

If your package is marked delivered but cannot be located, we recommend:

  • Checking with neighbors or household members
  • Contacting the shipping carrier directly
  • Filing a carrier claim when applicable


Damaged Orders

If your order arrives damaged, defective, or incorrect, please contact laylajllc@outlook.com within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the packaging
  • Photos of the item
  • A description of the issue

Claims submitted outside the 48-hour window may not qualify for replacement or store credit.


Shipping Restrictions

We reserve the right to:

  • Refuse shipment to certain addresses
  • Cancel high-risk or fraudulent orders
  • Limit quantities purchased

Some products may have shipping restrictions depending on destination or carrier regulations.


International Shipping

International customers are responsible for:

  • Customs fees
  • Import duties
  • Taxes
  • Additional carrier charges imposed by their country

Layla J is not responsible for customs delays, import restrictions, or additional international fees.


Final Sale Notice

All sales are final. Please review all product descriptions, sizing, and details carefully before placing your order.

For additional information, please review our Refund Policy and Terms of Service.


Contact

Questions regarding shipping may be directed to:

Layla J LLC
Email: laylajllc@outlook.com