Refund policy

Refund & Exchange Policy

At Layla J, every order is carefully curated and packaged with love. Due to the nature of our products and limited inventory, all sales are considered final.

We do not offer refunds, returns, or cancellations once an order has been placed.

However, we want every customer to have a positive experience shopping with us. If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at laylajllc@outlook.com with:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

Approved issues may qualify for:

• Store credit
• Replacement item
• Exchange (when applicable)

Please note:

• Items must be unused and in original condition
• Shipping costs are non-refundable
• Minor variations in color, texture, or handmade candle appearance are normal and not considered defects
• We are not responsible for lost or stolen packages marked as delivered by the carrier

By completing a purchase through our store, you acknowledge and agree to this policy.

Thank you for supporting our women-run, family-owned boutique.